MISSION STATEMENT
At Southside River-Rail Terminal, we are dedicated to providing the highest quality storage, handling, and transfer services of bulk materials to the chemical, manufacturing, and agricultural industries. Our dedication to providing quality services assists our customers in providing safe and reliable products to the world’s consumers, adds value to their organizations, and, in turn, allows us to prosper and grow as a company.
The key values we embrace that will allow us to uphold our mission include:
- The desire to provide superior employment opportunities for our employees to include a safe and pleasant working environment, and a competitive offering of wages and benefits. We recognize that it is the employee who truly dictates and defines the Company’s reputation, and that a happy employee makes for happy customers.
- A continuous pursuit of excellence in customer service insuring that every service we offer provides value and benefit to our customers. An intimate understanding of who the customer is, therefore, is most essential.
- An awareness that each and every shipment (shipments being our most major product offering) is important and emphasis is on accuracy, reliability, and expediency.
- A commitment to utilize advances in technology emphasizing safety for employees and the environment, maximization of efficiencies, and maintaining a low cost, but high quality, operation.
- An appreciation for the community in which we operate with an understanding that our neighbors are people who live here.
- An understanding that honesty, integrity, openness, and respect are paramount in all dealings with any stakeholder.
We are relentlessly intent on making every single shipment accurately and expeditiously, every time.
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